At ActiveTrend Shop, we’re as passionate about delivering your GAA gear as we are about supporting our county teams. Whether you’re ordering Dublin GAA training tops, Clare GAA hoodies, or any of our premium county apparel, we want your experience to be as smooth as a perfect handpass.

Shipping Information

Order Processing Time

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your county colors to you:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Great for non-urgent orders

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian and remote regions.

Our Return & Exchange Promise

We stand behind our GAA gear like a full-back line stands behind their keeper. If you’re not completely satisfied with your purchase, we’ll make it right.

Key Return Details

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached, and in original packaging
  • Non-returnable items: For health and safety reasons, we cannot accept returns on Base Layers and County Vests unless defective

How to Initiate a Return or Exchange

Follow these simple steps like you’d follow a training drill:

  1. Contact Our Team

    Email us at [email protected] within 15 days of receiving your order. Use this template:

    Subject: Return/Exchange Request – Order #[Your Order Number]

    Dear ActiveTrend Shop Team,

    I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

    Details:
    – Product Name: [e.g., Boys Tracksuit Bottoms – Dublin GAA]
    – Size: [Original Size Ordered]
    – Reason: [Please specify reason for return/exchange]
    – Preferred Resolution: [Refund/Exchange for [Product Name & Size]]

    I confirm the item is in original condition with tags attached and packaging intact.

    Best regards,
    [Your Full Name]
    [Your Contact Number] (optional)

  2. Wait for Authorization

    Our team will respond within 2 business days with:

    • Return authorization
    • Return shipping instructions
    • Exchange options (if applicable)
  3. Ship Your Return

    Package your item securely and include:

    • The original packing slip or order confirmation
    • A note with your order number and return reason

    Ship to:
    ActiveTrend Shop Returns
    4985 Bicetown Road
    New York, US 10013

Refund Process

Once we receive and inspect your return:

  • Timing: Processed within 5 business days of receipt
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original purchase price minus shipping costs (unless return is due to our error)

Exchange Process

For exchanges of Boys Hoodies & Sweatshirts, County Shorts, or other items:

  • We’ll ship your replacement once we receive your return
  • Standard shipping fees apply for the new item
  • Price differences will be refunded or charged accordingly

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Defective Items

If your Antrim GAA gear or other products arrive damaged:

  • Contact us immediately with photos of the damage
  • We’ll arrange a free replacement or full refund
  • You may not need to return the damaged item

Need Help?

Our customer service team is ready to assist with any questions about returns for Camogie County apparel, County Gifts & Accessories, or other products.

Contact us at [email protected].

Thank you for supporting ActiveTrend Shop – your premier source for authentic GAA county gear!