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At ActiveTrend Shop, we stand behind our GAA gear and activewear just like we stand behind our county teams. If you’re not completely satisfied with your purchase of Dublin GAA training tops, Clare GAA hoodies, or any of our premium county apparel, we’re here to make it right.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unworn, unwashed, with tags attached, and in original packaging.

Important Note:

For health and safety reasons, we cannot accept returns on Base Layers and County Vests unless they arrive defective or damaged.

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear ActiveTrend Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [e.g., Boys Tracksuit Bottoms – Dublin GAA] – Size: [Original Size Ordered] – Reason: [Please specify reason for return/exchange] – Preferred Resolution: [Refund/Exchange for [Product Name & Size]] I confirm the item is in original condition with tags attached and packaging intact. Best regards, [Your Full Name] [Your Contact Number] (optional)

Step 2: Wait for Authorization

Our team will respond within 2 business days with:

  • Return authorization
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Package your item securely and include:

  • The original packing slip or order confirmation
  • A note with your order number and return reason

Ship to:

ActiveTrend Shop Returns
4985 Bicetown Road
New York, US 10013

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original purchase price minus any shipping costs (unless return is due to our error)

Exchange Process

For exchanges of Boys Hoodies & Sweatshirts, County Shorts, or other items:

  • We’ll ship your replacement item once we receive your return
  • Standard shipping fees apply for the new item
  • If the exchange item is more expensive, you’ll pay the difference
  • If less expensive, we’ll refund the difference

International Returns

For customers outside the US (excluding some Asian and remote regions):

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Defective Items

If your Antrim GAA gear or other products arrive damaged:

  • Contact us immediately with photos of the damage
  • We’ll arrange a free replacement or full refund
  • You may not need to return the damaged item

Questions?

Our customer service team is ready to assist with any questions about returns for Camogie County apparel, County Gifts & Accessories, or other products. Contact us at [email protected].

Thank you for supporting ActiveTrend Shop – your premier source for authentic GAA county gear!