Welcome to ActiveTrend Shop’s FAQ section! We’ve compiled answers to the most common questions about our GAA gear and activewear. If you don’t find what you’re looking for, please contact our friendly customer service team at [email protected].

About Our Products

Q: What types of products do you offer?
A: We specialize in premium GAA (Gaelic Athletic Association) gear and activewear, including county-specific apparel, training tops, shorts, hoodies, tracksuit bottoms, and accessories. Our collections feature gear for various counties like Dublin GAA, Cork GAA, and more.
Q: Do you offer products for children?
A: Yes! We have a dedicated Boys collection featuring hoodies, sweatshirts, shorts, t-shirts, polos, tracksuit bottoms, and training tops designed specifically for young athletes.
Q: What sizes are available for your products?
A: Our products come in a range of sizes to fit athletes of all ages and body types. Please refer to the specific size chart available on each product page for accurate measurements.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is never stored on our servers.
Q: How do I know my order was successful?
A: You’ll receive an email confirmation immediately after placing your order with all your order details and estimated delivery timeline.

Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, excluding some Asian and remote regions. Our headquarters are in New York, but we deliver GAA pride globally!
Q: What are my shipping options?
A: We offer two shipping methods:
Standard Shipping ($12.95): Uses DHL or FedEx with delivery in 10-15 days after dispatch
Free Shipping (orders over $50): Uses EMS postal service with delivery in 15-25 days after dispatch
Q: How long does order processing take?
A: All orders are carefully packed and shipped within 1-2 business days. Delivery times are calculated from the dispatch date, not the order date.
Q: Can I track my order?
A: Yes! All orders come with tracking. You’ll receive a dispatch notification email with tracking information when your order ships.
Q: What if I need my gear before a big match?
A: For time-sensitive deliveries, we recommend choosing our Standard Shipping option for faster delivery. Please order well in advance of your event to account for potential customs delays.

Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, in original condition with tags attached.
Q: How do I initiate a return?
A: Please visit our Returns Policy page for complete instructions or contact our customer service team at [email protected] for assistance.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Account & Customer Service

Q: How do I contact customer service?
A: Our team is always happy to help! Email us at [email protected] with any questions or special requests.
Q: Where is ActiveTrend Shop located?
A: Our headquarters are at 4985 Bicetown Road, New York, US 10013. We’re proud to serve GAA fans worldwide!
Q: Do you offer discounts for team orders?
A: We’re happy to discuss bulk orders for teams! Please contact our customer service team with your requirements.

Still have questions? Our team is ready to help you gear up for your next match or training session. Contact us today!